Why we do what we do
Our regular products
When available we strive to carry locally made quality instruments. We currently carry locally made violins, accessories and guitars. When possible we try to offer you the best selection with the knowledge of what you are supporting.
Abandoned instrument policy: Instruments left in the store for over 90 days without special exception will be considered abandoned and the ownership of the item forfeit.
Portfolio build policy: Q Music Shop takes pictures/video of their work while repairing instruments for promoting the shop's skill. If you wish for the work performed for you to not be used as such please let us know by sending us a written note.
Repair warranty: Shop work is guaranteed for a period of 90 days. If a repair fails in that time, the work will be redone at no charge to the customer without resetting the warranty period. “Make it Work” repairs are not covered by this warranty.
Check policy: Checks are only accepted by special authorization. In the event of a returned check, the customer will be charged an additional $35 Returned Check Fee.
Return policy: All sales are final.
Warranties on instruments: All instruments are sold without store warranty. Some instruments may include a manufacturer warranty. Used instruments are sold as-is. Some consignment instruments may include a technician guarantee. Please ask for information relative to the specific instrument you are buying.
Controlled substance policy: Hazardous waste, weapons, illicit paraphernalia, or illicit substances are forbidden on the premises.
Respect policy: Disrespectful behavior especially based on race, sex, religion, orientation, or disability status is not tolerated here.
Crappy customer policy: Q Music Shop reserves the right to refuse service to, and eject from the premises, any customer. This generally will include rude and disrespectful customers or customers acting in a destructive manner.